Support

My photo was rejected.Tell us the country and document, and what the authority said. Requirements change; we correct specifications and ship the fix as an update without waiting for a store review.

"Not enough space at the sides."The crop needs room around your head. Step back from the camera or use the in-app camera and fit your head inside the oval.

Background has leftovers / hair got cut.Tap "Fix the edges" on the result screen and paint the area back in or out.

Where do I upload the file?Each document shows a "How to use it" note on the result screen with the site or office that takes it.

Restore a purchase.Open any locked action and tap "Restore purchases". Purchases are tied to your App Store / Google account.